What condition are your items in?
All items at Mia Grace Preloved are carefully inspected before listing. Each product description includes details on the condition, so you always know what you're getting. We grade items as Excellent, Very Good, or Good — any flaws are noted in the listing.
Do you accept returns or exchanges?
We want you to love your purchase! Please refer to our Returns Policy for full details on eligibility and how to initiate a return.
How long does shipping take?
New Zealand orders are typically delivered within 3–7 business days. International orders may take 7–21 business days depending on your location. You'll receive a tracking number once your order is dispatched.
Do you offer free shipping?
Please check our current shipping rates at checkout — we occasionally run free shipping promotions, so keep an eye on our store! Over 100.00
How do I know what size to order?
Each listing includes measurements and sizing information. We recommend measuring yourself and comparing to the item measurements listed, as pre-loved items can vary from standard sizing.
What payment methods do you accept?
We accept all major credit and debit cards via Shopify Payments. Payments are processed securely at checkout.
Can I ask about a specific item?
Absolutely! Feel free to reach out to us with any questions about a specific piece — we're happy to provide extra photos or details.